Part I — Rental Policies

General Reservation Requirements

• A valid government-issued photo identification and a signed rental agreement are required for

every reservation.

• Reservations made within 72 hours of arrival are subject to additional identity and fraud-

prevention verification. This may include a live video call with a staff member. Any recording of

that call will be handled in accordance with applicable law and the company’s privacy practices.


Cancellation and Refund Policy — Short-Term Stays

This policy applies to direct reservations for stays of fewer than 28 nights that are booked with Green

Palm Springs Rentals online or by phone.

  • Within 48 hours after booking: 100% refund of all reservation charges.
  • More than 60 days before arrival: 100% refund of all reservation charges.
  • 30–60 days before arrival, and more than 48 hours after booking: Refund of all reservation charges except the booking fee.
  • 8–29 days before arrival, and more than 48 hours after booking: Refund of 50% of all reservation charges except the booking fee.
  • 7 days or fewer before arrival, and more than 48 hours after booking: All reservation charges are nonrefundable and considered earned.


Reservations made through a third-party booking channel, including Airbnb, Booking.com, Vrbo,

Marriott Homes & Villas, or Plum Guide, are governed by the cancellation policy displayed by that

channel at the time of booking.


Travel insurance is strongly recommended. Guests should consider purchasing coverage from an

independent travel-insurance provider.


Cancellation and Refund Policy — Long-Term Stays

This policy applies to direct reservations for stays of 28 nights or longer that are booked with Green

Palm Springs Rentals online or by phone.

  • More than 6 months before arrival: 100% refund of all reservation charges.
  • More than 90 days but no more than 6 months before arrival: Refund of all reservation charges except the booking fee.
  • 61–90 days before arrival: Refund of 50% of the reservation charges and 50% of the booking fee. Cleaning fees, security deposits, and utility fees will be refunded. Charges for special services that cannot be canceled or refunded are nonrefundable.
  • 60 days or fewer before arrival: All reservation charges are nonrefundable and considered earned. Cleaning fees, security deposits, and utility fees will be refunded. Charges for special services that cannot be canceled or refunded are nonrefundable.


Reservations made through a third-party booking channel, including Airbnb, Booking.com, Vrbo,

Marriott Homes & Villas, or Plum Guide, are governed by the cancellation policy displayed by that

channel at the time of booking.


Travel insurance is strongly recommended. Guests should consider purchasing coverage from an

independent travel-insurance provider.



Green Palm Springs Rentals

Privacy Policy | Effective July 2026

Green Palm Springs Rentals respects your privacy. This policy explains the types of personal information

we may collect, how we may use and disclose it, and the choices available to you.


Information We May Collect

Depending on how you interact with us, we may collect:

  • Contact and identification information, such as your name, mailing address, email address, telephone number, and government-issued identification.
  • Reservation and transaction information, such as stay details, property preferences, payment status, charges, refunds, and customer-service history.
  • Payment information needed to complete a transaction. Payment-card information may be processed by third-party payment providers rather than stored directly by us.
  • Fraud-prevention and verification information, which may include information collected during identity-verification steps for certain reservations.
  • Communications and preferences, such as messages, survey responses, newsletter selections, and marketing preferences.
  • Device and usage information, such as browser type, device identifiers, internet protocol address, pages viewed, referring pages, and interactions with our online services.
  • Cookie and similar-technology information, as described below.


Mobile Information and SMS Communications

Mobile information—including mobile telephone numbers, SMS registration information, and SMS consent records—is used only to provide requested services, customer support, reservation-related communications, and the SMS communications the user has requested.


We do not sell mobile information or use it for third-party marketing or promotional purposes. We do not transfer, share, or disclose SMS registration consumer data to external organizations for any purpose other than allowing service providers to support our own operations and deliver the communications or services requested by the user. Those service providers may access the information only as necessary to perform services for Green Palm Springs Rentals and may not use it for their own marketing, promotional, or independent purposes.


We use internal access controls, contractual restrictions, and staff privacy policies designed to prevent unauthorized access to or sharing of mobile information and other user data.


SMS Terms


By opting in, you agree to receive text messages from Green Palm Springs Rentals related to your inquiry, reservation, stay, or account. Messages may include reservation confirmations and updates, arrival and departure information, account or payment alerts, property information, responses to questions, and customer-support communications.


  • Message frequency varies based on your activity, reservation, and support needs.


  • Message and data rates may apply.



  • Reply STOP or UNSUBSCRIBE to any message to stop receiving SMS messages.


  • Reply HELP to any message for assistance, call (760) 654-9400, or email joe@greenvacay.com.


How We May Use Information

  • Process and manage reservations, payments, refunds, and requested services.
  • Verify identity, prevent fraud, protect guests and property owners, and maintain security.
  • Provide customer service and communicate about reservations or account activity.
  • Personalize and improve our services, website, and guest experience.
  • Administer surveys, promotions, or other features.
  • Send marketing communications when permitted by law and consistent with your preferences.
  • Comply with legal obligations, enforce agreements and policies, and protect our rights and the rights and safety of others.


How We May Disclose Information

We may disclose personal information to service providers and business partners that support our operations, such as booking, payment, communications, marketing, analytics, fraud-prevention, property-service, and technology providers. We may also disclose information:

  • To complete a transaction or provide a service you request.
  • When required by law, legal process, or a valid governmental request.
  • To investigate fraud, enforce our agreements or policies, or protect rights, property, safety, and security.
  • In connection with a merger, financing, acquisition, sale, restructuring, or transfer of all or part of our business.


We do not sell personal information for money. Whether particular advertising or analytics activities constitute a “sale” or “sharing” under applicable privacy law depends on the technologies and providers actually used. Those practices should be reviewed and disclosed accurately.


Cookies and Similar Technologies

We and our service providers may use cookies, pixels, web beacons, and similar technologies to operate our online services, remember preferences, understand site traffic and interactions, improve performance, and support advertising or analytics. Browser controls may allow you to block or delete

cookies, but doing so may limit certain features. Where required, additional cookie choices will be made available.


Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No transmission or storage system can be guaranteed to be completely secure. Payment-card information is transmitted using encrypted connections and is handled by authorized payment providers in accordance with their security requirements.


Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain business and tax records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations. Retention periods vary depending on the type of information and the reason it was collected.


Your Choices

  • Marketing emails: You may unsubscribe by using the instructions included in a marketing email. You may still receive transactional or service-related messages.
  • Cookies: You may use available cookie controls and browser settings to manage certain technologies.
  • Access, correction, or deletion: Depending on where you live and the law that applies, you may have rights concerning your personal information. Requests may be submitted by contacting customer service or writing to the mailing address below. We may need to verify your identity before completing certain requests.


Third-Party Services and Websites

Our services may include third-party products, services, integrations, or references to third-party websites. Those parties maintain their own privacy practices. We are not responsible for their content or privacy practices, and you should review the privacy information provided by those parties.


Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, please contact us so that we can review and address the matter.


Changes to This Policy

We may update this policy from time to time. The effective date shown at the beginning of the policy indicates when it was last updated. Material changes will be communicated as required by applicable law.


Contact Us

Questions or privacy requests may be directed to Green Palm Springs Rentals customer service or mailed to:

Green Palm Springs Rentals

700 E. Tahquitz Canyon Way, Suite 2

Palm Springs, CA 92262

United States